Privacy Policy

Last updated: October 23, 2026

MAVENDI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MAVENDI is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

• Contact information: Name, email address, phone number, billing address and shipping address.

• Payment information: Payment methods, transaction details, payment confirmations and other payment-related information.

• Account information: Account credentials, preferences and settings.

• Transaction information: Products viewed, added to your cart or purchased, as well as returns, exchanges and cancellations.

• Communications: Information you provide when contacting our customer support team.

• Device information: IP address, browser type, device information and network identifiers.

• Usage information: Information about how you interact with and navigate our website.

2. Sources of Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account or contact us.

• Automatically through cookies and similar technologies when you visit our website.

• From service providers who help us operate our store.

• From business partners and other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing our Services

To process payments, fulfill orders, arrange shipping, handle returns, maintain customer accounts and provide customer support.

Improving your shopping experience

To remember preferences, recommend relevant products, analyze website performance and improve our products and services.

Marketing and advertising

To send promotional communications where permitted and display relevant advertisements based on interactions with our website and services.

You may unsubscribe from marketing emails at any time.

Security and fraud prevention

To detect suspicious activity, prevent fraud, protect customer information and maintain the security of our website.

Legal compliance

To comply with applicable laws, respond to lawful requests and protect our legal rights.

4. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business.

These may include:

• Shopify, our e-commerce platform provider.

• Payment processing providers.

• Shipping companies and fulfillment partners.

• Customer support and technical service providers.

• Analytics and advertising partners.

• Government authorities when required by applicable law.

We may also disclose information when you consent, when necessary for a business transaction or when required to protect our legal rights.

Our service providers may process personal information in accordance with their own privacy policies and applicable legal requirements.

5. Our Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes personal information to provide and improve its services, support transactions and maintain the functionality and security of our online store.

Information submitted through our website may be processed by Shopify and authorized service providers in countries other than your country of residence.

Certain Shopify features may use information from your interactions with our store and other Shopify merchants to improve services and support personalized experiences.

For more information, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn about available privacy rights.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate essential website functions, remember preferences, analyze traffic and support advertising activities.

Cookies may be used for:

• Shopping cart and checkout functionality.

• Website security and fraud prevention.

• Website performance and analytics.

• Personalized content and advertising, where permitted.

Where required by applicable law, we request consent before using non-essential cookies.

You can manage your cookie preferences through our website's cookie banner, where available, and your browser settings.

Disabling certain cookies may affect website functionality.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of websites that we do not own or control.

We encourage you to review the privacy policies of third-party websites before providing personal information.

8. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined by applicable law.

9. Security and Data Retention

We take reasonable measures to protect personal information from unauthorized access, misuse, disclosure or loss.

However, no method of internet transmission or electronic storage is completely secure.

We retain personal information only for as long as necessary for legitimate business purposes, including:

• Processing and fulfilling orders.

• Maintaining customer accounts.

• Providing customer support.

• Meeting legal and accounting obligations.

• Resolving disputes.

• Preventing fraud.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Request a copy of your personal information.

• Request data portability where applicable.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising or data-sharing activities where applicable.

These rights may be subject to legal limitations or exceptions.

To exercise your rights, please contact us at support@mavendi.shop.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

11. Additional Rights for European Economic Area and UK Residents

If you reside in the European Economic Area (EEA) or United Kingdom, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) or UK GDPR.

These may include the right to object to certain processing activities, request restrictions on processing and withdraw consent.

Where we rely on consent, withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You may also lodge a complaint with the relevant data protection authority.

For information about European supervisory authorities, visit the European Data Protection Board.

12. International Data Transfers

Your personal information may be transferred to, stored or processed in countries outside your country of residence.

Where required, transfers outside the EEA or UK will rely on recognized legal mechanisms, such as adequacy decisions or appropriate contractual safeguards, including Standard Contractual Clauses.

13. Marketing Communications

If you subscribe to our marketing communications, we may send you emails about products, promotions, special offers and store updates.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails.

Even if you unsubscribe, we may still send essential transactional communications related to your orders, account or customer service requests.

14. Complaints

If you have concerns about how we handle your personal information, please contact us.

We will review your request and respond in accordance with applicable law.

Depending on your location, you may also have the right to contact your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations or services.

Any updates will be published on this page with a revised "Last updated" date.

Where required by law, we will provide additional notice of material changes.

16. Contact Information

If you have questions about this Privacy Policy, our privacy practices or your personal information, please contact us:

MAVENDI

Website: https://mavendi.shop

Email: support@mavendi.shop

For the purposes of applicable data protection laws, the legal operator of MAVENDI is the data controller of personal information processed through this store.

Additional legal business identification and contact details should be provided in the store's Contact Information policy.