Return & Refund Policy

Last updated: October 23, 2026

Thank you for shopping with MAVENDI. We want you to feel confident about every purchase. This policy explains how returns, cancellations, refunds, and exchanges are handled.

1. Returns

You may request a return within 14 days of receiving the last item in your order.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all included accessories and in its original packaging, where reasonably possible.

You may inspect the product as necessary to establish its nature, characteristics, and functioning. Where permitted by applicable law, a refund may be reduced if the product has been handled beyond what is necessary for this purpose.

Your statutory consumer rights remain unaffected.

2. Free Return Shipping

Return shipping is free for eligible returns.

Once your return request has been processed, we will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send products to an address without first contacting us, as the appropriate return location may vary.

3. How to Request a Return

To request a return:

1. Contact us at support@mavendi.shop or submit a return request through your customer account.

2. Provide your order number and the item you wish to return.

3. Our support team will provide instructions for the next steps.

4. Follow the provided return instructions to send your product back.

For defective, damaged, or incorrect items, please include a description of the problem and photographs if available.

4. Order Cancellations

You may request cancellation or modification of your order before it has been shipped.

Please contact support@mavendi.shop as soon as possible.

Once an order has been dispatched, cancellation before delivery may no longer be possible. However, your applicable statutory withdrawal and return rights remain unaffected.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@mavendi.shop.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Depending on the circumstances and applicable law, this may include repair, replacement, a price reduction, or a refund.

Statutory remedies for defective or non-conforming products are separate from voluntary return arrangements.

6. Non-Returnable Items and Exceptions

Certain products may be excluded from voluntary returns where clearly disclosed before purchase and permitted by applicable law.

Statutory withdrawal exceptions apply only where legally permitted.

An item is not automatically excluded from statutory withdrawal rights merely because its packaging has been opened.

If you are unsure whether a particular product is eligible for return, please contact us.

7. Exchanges

If you would like to exchange an item, please contact us at support@mavendi.shop before returning it.

We will explain the available options based on product availability and applicable consumer rights.

8. European Union Right of Withdrawal

If you are a consumer residing in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason, unless a legal exception applies.

To exercise this right, you must inform MAVENDI of your decision to withdraw before the withdrawal period expires.

You may do so by sending a clear statement to support@mavendi.shop.

After notifying us of your withdrawal, you must send the goods back within 14 days, unless we arrange collection.

For eligible withdrawals, we will refund the product price and the cost of standard outbound delivery, where applicable.

Additional charges for premium or express delivery beyond the standard delivery cost are not required to be refunded.

Refunds will be issued within 14 days after we receive your withdrawal notification. We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first, where permitted by law.

We will cover return shipping costs under this policy.

9. United Kingdom Right of Cancellation

If you are a consumer in the United Kingdom, you generally have the right to cancel an eligible online purchase within 14 days after receiving the goods, unless a legal exception applies.

You must notify us of your decision to cancel within the applicable period and return the goods within 14 days after notifying us.

For eligible cancellations, we will refund the product price and the cost of standard outbound delivery.

Additional costs for premium or express delivery beyond standard delivery are not required to be refunded.

Refunds will be processed within the legally required period, including any applicable right to withhold reimbursement until the goods are received or evidence of their return is provided.

10. Refund Processing

Once your returned item has been received and inspected, we will notify you of the return status.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by applicable law.

Your bank or payment provider may require additional time to display the refunded amount.

Statutory withdrawal refunds will be processed within the applicable legal deadlines.

If you believe your refund has been delayed, please contact us.

11. Lost or Undelivered Orders

If your order has not arrived within the agreed or legally required delivery period, please contact us.

We will investigate the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

12. Statutory Consumer Guarantees

Nothing in this Return & Refund Policy excludes or limits mandatory consumer rights.

For example, consumers in the European Union may benefit from a statutory legal guarantee of conformity for goods, generally lasting at least two years, subject to applicable national law.

Where a product is defective or does not conform to the sales contract, additional remedies may be available regardless of the 14-day return period.

13. Contact Us

For returns, cancellations, exchanges, damaged items, or refund questions, please contact:

MAVENDI

Website: https://mavendi.shop

Email: support@mavendi.shop

We are here to help resolve any concerns about your purchase.