Shipping Policy

Last updated: October 23, 2026

Thank you for shopping with MAVENDI! We are committed to making your shopping experience smooth and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1 business day, excluding weekends and public holidays.

Orders placed after noon, on weekends, or during holidays may begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

During periods of high demand, processing may take longer. If a significant delay occurs, we will contact you.

2. Shipping Destinations

MAVENDI offers shipping to selected international destinations, subject to availability at checkout.

Available shipping countries and regions are displayed during checkout. If your destination is not available, we are currently unable to accept orders for delivery there.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery estimates begin once your order has been dispatched and may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Delivery estimates are not guaranteed delivery dates. However, your statutory rights concerning timely delivery remain unaffected.

4. Shipping Costs

Shipping fees, where applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, selected shipping method, and order details.

Free shipping may be offered on qualifying orders or as part of promotional offers, where clearly indicated at checkout.

5. Customs, Duties and Import Taxes

For international orders, import taxes, customs duties, VAT, and carrier handling fees may apply depending on the destination and shipping arrangements.

Where applicable, charges collected by MAVENDI will be displayed at checkout.

If import duties or taxes are not prepaid, additional charges may be collected by customs authorities or the shipping carrier, where permitted by applicable law and disclosed as required.

If checkout expressly indicates that duties and taxes are prepaid, the corresponding charges are included in the order payment.

Customs clearance procedures may affect delivery times.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link, where available.

Tracking information may take some time to appear or update after shipment.

If you have questions about your shipment, contact us at support@mavendi.shop.

7. Shipping Address Accuracy

Please ensure that your shipping address and contact information are accurate before completing checkout.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch, but changes may not be possible once the shipment has entered transit.

8. Lost, Damaged or Delayed Packages

If your order arrives damaged, appears to be lost, or experiences a significant delivery delay, please contact us at support@mavendi.shop.

Include your order number and a description of the issue. For damaged items, photographs may help us investigate and resolve the problem.

We will review the situation and work with the shipping carrier or fulfillment provider to arrange an appropriate resolution.

Nothing in this section limits your statutory rights concerning delivery, damaged goods, or non-conforming products.

9. Order Changes and Cancellations

If you need to modify or cancel an order, contact us as soon as possible at support@mavendi.shop.

We will try to accommodate changes before dispatch.

Once an order has shipped, changes to the shipping address or order contents may no longer be possible.

Cancellations, refunds, and withdrawal rights will be handled in accordance with our Refund Policy and applicable consumer protection laws.

10. Multiple Shipments

In certain circumstances, items from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Any additional charges will be disclosed where required.

11. Contact Us

For questions about shipping, tracking, or delivery, please contact:

MAVENDI

Website: https://mavendi.shop

Email: support@mavendi.shop

We will be happy to assist you with your order.